[1 · AFTER CHAIR: I can't let my receptionist go. She's been here for five years.]
I get it.
What happened this week?
[2 · AFTER CHAIR: Walked in 10min late with a starbucks in hand after asking to work the early shifts. And the team's frustrated.]
Did you talk to her?
[3 · AFTER CHAIR: Four times.]
Did it change?
[4 · AFTER CHAIR: For a few days.]
You're a kind person.
That's why your patients love you.
[5 · AFTER CHAIR: So what do I do?]
Your best people are watching how you handle this.
Slow to hire.
Quick to fire.
Make Easy decision and have the hard conversation.