[CHAIR SCOTT]
I can't let my receptionist go.
She's been here for five years.
[OWNER SCOTT]
I get it.
What happened this week?
[CHAIR SCOTT]
Walked in 10min late with a starbucks in hand after asking to
work the early shifts.
And the team's frustrated.
[OWNER SCOTT]
Did you talk to her?
[CHAIR SCOTT]
Four times.
[OWNER SCOTT]
Did it change?
[CHAIR SCOTT]
For a few days.
[OWNER SCOTT]
You're a kind person.
That's why your patients love you.
[CHAIR SCOTT]
So what do I do?
[OWNER SCOTT]
Your best people are watching how you handle this.
Slow to hire.
Quick to fire.
Make Easy decision and have the hard conversation.